If you are stuck and need help, the Forum is the best place to browse for answers and ask for help. Thousands of experienced users are ready, able and eager to help you. Our Team members and developers often jump in to help too!
Make sure you register as a forum user and enter all your details in the User Control Panel (User CP), especially your system specifications.
Chances are your question has been asked before and answered already, so make sure to search first and get an answer right away!
Follow these Tips
A meaningful title for your new thread will drastically increase the number of views and therefore increase the chance for a quick and applicable answer.
Learning how to submit a bug report and posting it in the correct sub forum will most definitely be to your advantage.
Most of all, be polite, otherwise the answers will not be those you are expecting. That is just human nature - it is much more inspiring to help a friendly co-user than a rude or angry one!
If you run into a problem and wish to get support, MediaPortal includes a Start Menu Shortcut for De-Bug mode. This shortcut will run our diagnostics program for you and produce a zip file of all relevant logs on your desktop.
Even if there are no errors noticeable in the logs, they may contain other useful clues for the trained eye. The exact SVN revision you are using, your operating system, file locations, active plugins, and much more that can shed some light. Thus, you should always submit these logs when requesting support.
Do not copy and paste your logfiles (or large parts of them) in your post.
Use the Correct Sub Forum
Our user Forum and many sub-forums are quite extensive. Posting or searching in the correct sub-forum can help you find the assistance or information you require.
General Forums - for newcomer questions, feedback on News/Team Blogs, website, talk about other HTPC software and off topic discussions.
MediaPortal 1 - for questions, problems and bug reports for the current release including the default Blue3 skin.
Extensions subforum - for support on all MediaPortal extensions. Check out the upcoming skins and plugins in development. Popular and maintained skins or plugins are highlighted with their own sub forums.
Development for patch submissions, bug reports on test releases plugin development questions and improvement suggestions
HTPC Hard/Software - for software such as Operating System issues, codecs, tools; all kinds of hardware; and ongoing or completed HTPC projects.
- Language specific support - users who speak German, French and Dutch may also post in their native language in the Language Specific Forums.