Support: Need Help?
Whether you are new to MediaPortal or looking to tweak and extend it to meet your needs, chances are you will need some help sometime. There are so many ways to configure and use MediaPortal, the more you learn the more you can do. There are a number of options to get help, however, the better information you provide, the better help you will get.
Not many software applications give you direct access to the developers like we do, both in our Forums and on IRC. Please, use their time wisely, we want them to keep busy fixing bugs and adding all the features we have requested.
General Information
If you are a new user, or wish to use a new feature, consult the manual to learn how to install, configure and use MediaPortal correctly.
The Wiki also includes valuable information to assist you in building your HTPC, selecting hardware, localizing MediaPortal for your region, and much more.
Expert Advice
If you cannot find the information you need in our Wiki, sign up for our user forums to get expert advice from thousands of expert users as well as our Team members and developers.
Enter your System Specs
Every new user should create a user profile in the User Control Panel (CP) in our Forums.
Please enter your system specifications and keep them up to date! This is essential information for anyone trying to answer your question(s). You will not likely get any good support without it.
Talk to the Team
To chat directly with the Team or other users, join #mediaportal on the Freenode IRC network (irc.freenode.net). You can also use our WebIRC.Troubleshooting
Before you post a request for support, or a bug report, you should:
Review your System Requirements
Make sure that your system (windows, codecs and drivers) is up to date and matches the requirements.
Check for Known Problems/Solutions
- Browse the Wiki
- Search the Forum
- Check the Issue Tracker
- View the Known Issues
Test
- Disable or uninstall plugins
- Use the default Blue3[wide] skin
- Use the Debug Shortcut to collect log files
Start a Support or Bug Report Thread
- Choose a meaningful title
- Post in the correct sub-forum: MediaPortal 1 Bug Reports for the current release, Development Alpha's, RC's and SVN-Builds for test releases
- Report only one problem per thread
- Include complete hardware specifications
- Enter a detailed, step by step description
- Submit log files from your Test (use the Debug-mode shortcut)
Note, if you have already entered your system specs they will appear automatically in your post.
