Forums: Get Expert Advice

If you cannot find the information you need in this Wiki, the primary means of getting support for MediaPortal is via our User Forums. 

Using the Forums

The most important points for getting help in the Forums are:

• enter your request in the correct sub forum
• provide a meaningful title to your thread

For information on using the Forums:

• Forum Rules
• Forum FAQ
• Posting tips

In order to get good support, you should enter your system specifications with as much detail as possible. See: System Specs. Even driver versions can assist another user or our Team to help you find a solution to your problem.  System Specs are required when entering bug reports.

Bug Reports

When all else fails and you think you have found a bug in MediaPortal, you may enter a bug report in the appropriate User Forum:

• Quality Assurance > Bug Reports - for the stable release of MediaPortal

See Tester's Guide for guidelines and instructions on reporting bugs. 

Note: System Specs are required when entering bug reports.

Log Files

Log files are also required for all bug reports.  You may collect log files easily using the Debug Mode Shortcut. 

See also Tester's Guide

Attachments

Whenever a problem is visual, please attach a screenshot.  See Attachments